The expertise Doug provides is a result of insights gathered from 20+ years of experience working on the customer journey - from within technology organizations and from outside, as a consultant.

 

• A leader/owner of the post-sale customer experience in the SaaS industry - implementation services, on-going professional services, education, optimization (classic Cusotmer Success), customer service/support, self-service, community/social support, renewal process and forecasting, CRM platform.

 

• An award-winning (for customer satisfaction) CRM consultant and practice owner who's helped small and medium size companies build more effective sales and support organizations - specifically by guiding process design and leading technology solution implementations.

 

• Detailed backgound on LinkedIn