Helping software-as-a-service companies prevent churn and build brand equity by optimizing the post-sale journey - the customer's and the company's.
Sustain, or increasde recurring revenue while building brand equity
Drive renewals by creating an optimum customer experience that compliments the pure software epereience.
Enable scalability with effectie measurement, process, systems/technology and people.
Cusotmer-Centricity is a cultural pre-requsite
Customer Success is a function of value delivery, not product usage
The best cusotmer experience is "effortless", or the best customer service is no cusotmer service
Use data (the correct data) as your guide
CS is a company-wide internal vendor and customer
Churn is becoming a primary contributor to company valuations, even exceeding revenue and growth