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Helping software-as-a-service companies prevent churn and build brand equity by optimizing the post-sale journey - the customer's and the company's.

Sustain, or increasde recurring revenue while building brand equity

Drive renewals by creating an optimum customer experience that compliments the pure software epereience.

 

Enable scalability with effectie measurement, process, systems/technology and people.

Guiding Priciples

  1. Cusotmer-Centricity is a cultural pre-requsite

  2. Customer Success is a function of value delivery, not product usage

  3. The best cusotmer experience is "effortless", or the best customer service is no cusotmer service

  4. Use data (the correct data) as your guide

  5. CS is a company-wide internal vendor and customer

  6. Churn is becoming a primary contributor to company valuations, even exceeding revenue and growth

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