The underlying philosophies that guide our approach to Customer Success
The Best Cusotmer Service is NO Customer Service
No Customer Service does not mean not serving cusotmers, it means the extinction of traditional reactive customer service as the "service" is delivered exactly when the customer needs it - preventing the need to ask. Of course complete extinction is idealistic, but reducing it to an absolute minimum is our goal.
There's even a book that highlights this philosophy: The Effortless Experience
Success = Value Appreciation
Assuming customers' "Success" is achieved when they can't live without your solution, the core element for continual budgetary and resource allocation is a true, and ideally measurable appreciation for the value you provide.
With a focus on what value is perceived by the cusotmer throughout the customer journey, we're able to maximize customer loyalty.